Warranty Policy

Your jewelry was created with the utmost love and care. TEEKRI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for TEEKRI products online or authorized TEEKRI retailers (“Authorized Retailer”) only. Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications, attempted repair or failure to follow TEEKRI care instructions after purchase will void this warranty.

Products purchased from a clearance sale carry a limited sixty (60)-day warranty

To be eligible for either the limited one-year or 60-day warranty, the customer must have a valid proof of purchase (described below) and follow one of two options:

IN PERSON: Present the proof of purchase and jewelry in-person to any Authorized Retailer; or

ONLINE: take a picture of both the front and back of the jewelry and the proof of purchase and email the Customer Experience Team at the e-mail address below. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

A valid proof of purchase includes: a purchase receipt, delivery receipt, or gift receipt from TEEKRI or an Authorized Retailer only.

Upon approval of your warranty claim, TEEKRI will replace your jewelry with the same item if available. If the item is unavailable, customers will receive an e-gift card. If the proof of purchase does not reflect value paid, the customer will receive a gift card valued at the last advertised price of the warrantied product.

You may initiate a claim under this warranty by writing to us at heretohelp@teekri.com or by visiting one of our Authorized Retailer stores.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW. TEEKRI DISCLAIMS ANY OTHER STATUTORY OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MECHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST HIDDEN OR LATENT DEFECTS. IF WARRANTY CANNOT BE DISCLAIMED UNDER LAW, DURATION OF ANY IMPLIED WARRANTY WILL BE THE SAME LENGTH AS THIS WRITTEN WARRANTY. TEEKRI IS NOT RESPONSIBLE FOR DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES AS A RESULT OF ANY BREACH OF WARRANTY, CONDITION, OR OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.